Tag: triage

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Shared Inbox Customer Support: Ownership, Queues, and Where AI Belongs

GuideMay 11, 2026

Shared Inbox Customer Support: Ownership, Queues, and Where AI Belongs

Stop double replies and dropped support threads with clear shared inbox ownership, triage rules, and safe AI draft boundaries.

3 min readRead →

AI Email Triage: How to Route, Prioritize, and Escalate Customer Messages

GuideMay 11, 2026

AI Email Triage: How to Route, Prioritize, and Escalate Customer Messages

Use AI email triage to classify support messages, prioritize urgent threads, assign owners, and escalate risky customer emails before replies go out.

2 min readRead →