Question 1

Can I cancel my subscription at any time?

Accepted Answer

Yes, absolutely. You can cancel your subscription at any time with no questions asked. Go to Billing → Manage → Cancel Plan. You'll retain full access until the end of your current billing cycle. We don't offer prorated refunds, but we won't charge you again.

Question 2

How does CXassist pricing work?

Accepted Answer

Our pricing is based on emails processed per month and the features you need. Starter ($9.99/mo): Best value for solo founders — 500 emails/month and 1 custom persona. Pro ($24.99/mo or $199/yr): Automation + integrations — 3,000 emails/month, unlimited personas, 2 inboxes, Slack + HubSpot + Stripe + Shopify + Instantly, webhooks and translation. Scale (from $299/mo): Teams + multi-inbox + SLA — 25,000 emails/month (5 inboxes), 5 seats, workspace + roles + audit logs, priority support + SLA. Save with annual billing.

Question 3

What integrations are available?

Accepted Answer

On the Pro plan and above, you can connect CXassist to Slack (real-time alerts), HubSpot (sync contacts and notes), Stripe, Shopify & Instantly (customer context and cold outreach in your inbox sidebar), and Webhooks (Zapier, Make, or any custom system).

Question 4

How quickly can I get started with CXassist?

Accepted Answer

Under 60 seconds. Connect your Gmail or Outlook account with a single click, and CXassist immediately starts analyzing your inbox. There's no complex setup, no IT involvement, and no credit card needed for the 14-day free trial.

Question 5

Will the AI send replies without my approval?

Accepted Answer

Only if you want it to. In Draft mode (the default), the AI prepares a reply for every email but waits for your review before anything is sent. On Pro, you can enable Auto-send for certain labels or personas — but you're always in full control of which emails get sent automatically.

Question 6

How accurate are the AI-generated replies?

Accepted Answer

CXassist uses state-of-the-art AI models combined with your custom training data to generate replies that match your voice and tone. The more context you provide (FAQs, past emails, product docs), the better the responses. We recommend starting in Draft mode so you can review and approve replies before they're sent.

Question 7

Can I use CXassist for an entire team or department?

Accepted Answer

Yes! Our Scale plan (from $299/mo) is designed for this. It includes 25,000 emails/month (5 inboxes), 5 seats, workspace + roles + audit logs, and priority support + SLA. Connect your shared inbox (e.g. support@yourcompany.com), configure your AI persona, and CXassist will handle responses for your entire team. Contact Sales for custom pricing.

Question 8

How secure is my data with CXassist?

Accepted Answer

We take security seriously. Your data is encrypted in transit (TLS 1.3) and at rest. We use industry-standard OAuth 2.0 for Gmail and Outlook connections, meaning we never store your email password. We are SOC 2 compliant and GDPR-ready. See our Privacy Policy for details.

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