Please read this Privacy Policy (“Privacy Policy”) before using our Service, including the Website or paid plans, referred to collectively as the “Service”. This Privacy Policy governs the types of information and data we collect and how we use and share this information.
Your access to and use of the Service are available for your use only on the condition that you agree to the Terms of Service (“Terms of Service”) which include the terms of the Privacy Policy set forth below. CXassist (“Company”) operates the Service. We use your data to provide and improve Service. By using our Service, you agree to the collection and use of information in accordance with this policy.
While using our services, you may provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, postal address ("Personal Information"). We do not collect or retain any confidential data from your emails or their content. All email data processing is done using the Google API and OpenAI API, in line with their respective privacy policies.
We use the information we collect to operate and improve our website, apps, services, and customer support. We do not share personal information with outside parties except to the extent necessary to accomplish our functionality.
The security of your Personal Information is important to us. We strive to use commercially acceptable means to protect your Personal Information. However, no method of transmission over the internet, or method of electronic storage is 100% secure and we cannot guarantee its absolute security.
Your data is processed via Google API and OpenAI API. This involves a data transfer to the providers of these services, which may be located in different jurisdictions. By using our services, you consent to this transfer and acknowledge that the jurisdiction where these third-party services are located may have different data protection laws than your own jurisdiction. Their privacy policies can be found here:
CXassist's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. The subject line and email body is shared with the AI model in order to generate responses. Google Workspace API's are not used to develop, improve, or train generalized AI and/or ML models. By using CXassist you consent to share data with OpenAI for use of the application, subject to OpenAI API Data Usage Policies.
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a Device (“Usage Data”). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique Device identifiers and other diagnostic data. When you access Service with a Device, this Usage Data may include information such as the type of Device you use, your Device unique ID, the IP address of your Device, your operating system, the type of Internet browser you use, unique Device identifiers and other diagnostic data.
We may disclose Personal Data you provide:
We do not sell or otherwise share your Personal Data, except as described in this Privacy Policy.
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the following data protection rights: to access to your Personal Data by requesting sharing and/or sending a copy of all your Personal Data processed by us; to request rectification of inaccurate Personal Data by indicating the data requiring rectification; to request erasure of your Personal Data; we have the right to refuse to erase the Personal Data in specific circumstances provided by law; to request restriction of processing of your Personal Data by indicating the data which should be restricted; to object to processing your Personal Data conducted based on grounds relating to your particular situation; to withdraw the consent to process your Personal Data at any time. Withdrawal of the consent is possible solely in the scope of processing made based on consent. We are authorized to process your Personal Data after withdrawal your consent if we have the legal basis for such processing, for the purposes defined by that legal basis; to lodge a complaint with a supervisory authority, in particular in the EU member state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of Personal Data relating to you infringes GDPR. If you wish to execute any of the above-mentioned rights, please email us at support@cxassist.io. Please note that we may ask you to verify your identity before responding to such requests, and we may not be able to provide Service without some necessary data.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@cxassist.io