5 Ways to Reduce Email Overload with AI

The average professional receives 121 emails per day. If each takes 2 minutes to read and reply, that's over 4 hours daily — just on email. Here are five ways AI can cut that in half.

1. Let AI draft your replies

Instead of staring at a blank compose window, let an AI email replier generate the first draft. You'll spend 15 seconds reviewing a draft vs. 2 minutes writing from scratch. Over 50 emails, that's saving over 90 minutes daily.

2. Auto-categorize with smart labels

Set up rules that automatically label incoming emails as "sales inquiry," "support request," "newsletter," or "internal." CXassist can then apply different personas — a Sales persona for leads, a Support persona for tickets.

3. Use the ignore list aggressively

Not every email deserves a response. Use domain-based ignore lists to skip newsletters, marketing emails, and internal notifications. In CXassist, you can exclude entire domains (like your own company domain) so the AI doesn't reply to your coworkers.

4. Enable human escalation

Set keywords like "refund," "legal," or "urgent" to automatically forward emails to a human. This ensures the AI handles routine queries while sensitive matters go straight to the right person.

5. Batch your email time

With AI handling real-time responses, you don't need to check email every 10 minutes. Set CXassist to check at your preferred intervals and batch your personal review to twice a day. Your AI handles the rest.

The bottom line

Email overload isn't about getting fewer emails — it's about spending less time on each one. AI doesn't eliminate email; it makes it manageable. Start your free trial →